Module 1 — People Management

Module quiz

5 questions on Module 1 — People Management. Answer them all, then check your score before moving on. 4 correct or more is a pass. Your best score is saved on this device, and to your account when you are signed in. This is a self-check, not an accredited assessment.

1. 1. What does a skills matrix show that a headcount list does not?

   Who is the oldest employeeWhich operations each person can do and at what level — revealing single points of failure and training prioritiesWho earns the mostThe attendance record

2. 2. Absenteeism spikes every Monday. What is the better first response?

   Deduct pay immediately for all absenteesInvestigate causes — wage timing, transport, workload and engagement — and act on what the data shows, with discipline as a parallel not the first toolHire more workers than neededMove the weekly holiday

3. 3. The factory takes on 200 temporary workers for the peak season. What does good practice require?

   Putting them straight onto machines to learn by doingThe same induction, safety and skills training as permanent staff, completed before peak volume arrivesPaying them less than the legal minimumOnly a written contract

4. 4. What makes a performance measure fair to an individual operator?

   Measuring the whole line's output as the operator's resultMeasuring what the operator controls — their operation, method and quality — with targets set from the standard workSetting targets by ranking everyoneChanging the target each week

5. 5. Why must grievances be handled through a documented process?

   To make complaints harder to raiseBecause consistent, timely, recorded handling is fair to both sides and is the evidence an audit or dispute will ask forOnly managers need recordsDocuments replace talking to people