Module 3 — Delivery Performance

Module quiz

5 questions on Module 3 — Delivery Performance. Answer them all, then check your score before moving on. 4 correct or more is a pass. Your best score is saved on this device, and to your account when you are signed in. This is a self-check, not an accredited assessment.

1. 1. A factory measures on-time delivery against the latest revised ship date. Why is that misleading?

   It makes the percentage lowerBecause each revision hides the original failure — the buyer's plan was built on the first confirmed date, not the last oneRevised dates are more accurateThe buyer prefers it

2. 2. Shipment analysis shows most delays start five days before ex-factory. What is the most likely root cause?

   Slow trucksUpstream events — late fabric or trim receipts, failed approvals and production overruns — not the transport itselfPort congestionThe forwarder's booking

3. 3. Why plan inland transit and document time with buffers rather than best case?

   Buffers impress the buyerBecause a missed cut-off rolls the shipment to the next vessel — a week or more of delay for one optimistic dayBest case is always accurateBuffers reduce freight cost

4. 4. A shipment will miss its vessel. What is the correct first action?

   Say nothing until the next date is certainInform the buyer and merchandiser immediately with the cause and a revised, credible planBlame the transport companySend the goods anyway and hope

5. 5. When is upgrading a delayed shipment to air freight the right call?

   Always, to protect the relationshipWhen the cost of the delay — penalties, air freight on the next shipment, lost future orders — exceeds the air premium, after checking the buyer firstNever; it admits failureOnly for samples