Module 1 — Retail and Omnichannel

Module quiz

5 questions on Module 1 — Retail and Omnichannel. Answer them all, then check your score before moving on. 4 correct or more is a pass. Your best score is saved on this device, and to your account when you are signed in. This is a self-check, not an accredited assessment.

1. 1. Why does a single shared view of stock matter across store and online channels?

   It looks modern on a reportBecause separate stock pools either oversell items that are gone or hide units a nearby channel could have sold todayOnly the finance team needs itIt replaces the warehouse

2. 2. How should size curves be planned across a store cluster?

   The same curve for every storeFrom that cluster's own sell-through history by size — clusters differ in fit preference and customer base, and the data shows itBy ordering equal quantities of each sizeBy the head office's preference

3. 3. Apparel returns online run far higher than in store. What is the operational response?

   Charge customers more for returns until they stopReduce avoidable returns: accurate size guidance, real garment measurements, fit content and honest photography on the product pageStop publishing the size chartShip without packaging to save cost

4. 4. What happens when markdowns are taken too early or too late?

   Early markdowns always earn moreToo early gives away margin on stock that would have sold at full price; too late leaves stock to clear at deep discount or carry overTiming does not matterMarkdowns only affect the customer

5. 5. What must be ready before a peak trading season, beyond extra stock?

   Only a marketing campaignFulfilment capacity, packing and carrier cut-off capacity, customer-service staffing and a tested returns processNothing; the stock is the workA new website design