Module 7 · Lesson 3 of 24
Customer value and value-added analysis
This lesson and the entire Lean Six Sigma Black Belt academy are free of charge — no fees, ever.
Learning objectives
- Explain the purpose of customer value and value-added analysis in garment operations.
- Describe when and how to apply customer value and value-added analysis on the shop floor.
- Identify common mistakes and how to avoid them.
Core idea
A step adds value only when it transforms the product/information, the customer needs it, and it is right first time; other work is necessary non-value-added or waste.
Method
Observe each step, classify with customer and regulatory context, quantify time, eliminate or reduce waste. Never label safety/compliance work disposable without risk review.
Garment-factory example
Sewing an approved seam transforms the garment; queueing, recounting, searching, repair, and duplicate approval do not.
Method
- Observe each step, classify with customer and regulatory context, quantify time, eliminate or reduce waste
Common mistakes
- Never label safety/compliance work disposable without risk review
Knowledge check
Pick one answer per question. Explanations appear after you submit.
1. Which statement best captures the core idea of Customer value and value-added analysis?
2. A common mistake when applying customer value and value-added analysis is to:
Author: NOSK.life · Last reviewed: 2026-07-21