Module 8 · Lesson 27 of 29
Resistance, communication, and participation
This lesson and the entire Lean Six Sigma Black Belt academy are free of charge — no fees, ever.
Learning objectives
- Explain the purpose of resistance, communication, and participation in garment operations.
- Describe when and how to apply resistance, communication, and participation on the shop floor.
- Identify common mistakes and how to avoid them.
Core idea
Resistance often signals loss, risk, workload, identity, trust, skill or design concerns; participation improves both solution and commitment.
Method
Listen and segment concerns; communicate why/what/not changing; involve early; resolve barriers; provide feedback channel. Do not label questions as negative attitude.
Garment-factory example
Operators concerned about monitoring technology help define data use, usability, escalation and training safeguards.
Method
- Listen and segment concerns;
- communicate why/what/not changing;
- involve early;
- resolve barriers;
- provide feedback channel
Common mistakes
- Do not label questions as negative attitude
Knowledge check
Pick one answer per question. Explanations appear after you submit.
1. Which statement best captures the core idea of Resistance, communication, and participation?
2. A common mistake when applying resistance, communication, and participation is to:
Author: NOSK.life · Last reviewed: 2026-07-21