Module 2 · Lesson 12 of 16
Stakeholder analysis and communication plan
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Learning objectives
- Map stakeholder influence and impact.
- Plan engagement in proportion to influence.
- Monitor resistance and support through the project.
Beyond a communication list
Identify expectations, influence, impact, current support, desired support, the message, the sender, the channel, the frequency and the feedback loop.
Garment-factory example
Operators, supervisors, quality, IE, maintenance, planning, HR, supplier and buyer technical teams need different evidence, different messages and different levels of involvement.
Method
- List stakeholders.
- Assess influence and impact.
- Interview key groups.
- Update the plan throughout DMAIC.
Common mistakes
- Communicating only after decisions.
- Labelling disagreement as resistance without listening.
Knowledge check
Pick one answer per question. Explanations appear after you submit.
1. High-impact stakeholders need:
2. Disagreement is best treated as:
Author: NOSK.life · Last reviewed: 2026-07-21