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← Module 11: Saying No Professionally

Activity 9 of 11

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Use this three-sentence script whenever you must refuse a request:

Sentence 1: State the risk. 'We cannot do X because it creates Y risk.'

Sentence 2: Give the reason with evidence. 'The reason is Z, based on the test report / capacity plan / compliance record.'

Sentence 3: Offer an alternative. 'What we can do instead is A, which protects B and still meets C.'

Keep your tone calm, your evidence ready, and your alternative specific.

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