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← Module 11: Saying No Professionally

Activity 8 of 11

Exercise

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Rewrite each of the following refusals into a professional no with risk, reason and alternative:

1. 'No, we cannot finish 10,000 pieces in five days.'

2. 'We will not use that trim; it looks cheap.'

3. 'The price you want is impossible.'

For each one, state the risk to quality or people, the specific reason, and one realistic option you can offer.

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