Applied assessment — scoping a Define-phase project

4 of 5 needed to pass

1. 1. A merchandiser writes this problem statement: 'The finishing department is careless and needs better supervisors.' What is the main flaw in this statement for a Define-phase charter?

   Choose one answer.

   It does not mention the customer by nameIt should be written by the Black Belt instead of the merchandiserIt is too short to be usefulIt assumes a root cause (carelessness, weak supervision) instead of stating the observed gap in measurable terms
2. 2. During VOC collection, a buyer says, 'Deliveries always feel late.' Which technique correctly converts this into a usable CTQ for the project charter?

   Choose one answer.

   Ask the production manager to restate the buyer's need on the buyer's behalfRecord the quote verbatim as the CTQ and move onTranslate the underlying need into a specific, measurable requirement, such as 'orders shipped within 2 days of the confirmed ex-factory date'Ignore the comment since 'always' is an exaggeration
3. 3. A team draws a SIPOC for a rejected-garment-reduction project and lists 'yarn dyeing supplier' as a Supplier, 'fabric inspection' as the first Process step, and 'buyer's quality auditor' as a Customer. The scope statement, however, says the project covers only sewing and finishing. What should the team do?

   Choose one answer.

   Leave the SIPOC as is, since suppliers and customers are always included regardless of scopeDelete fabric inspection from the SIPOC entirely since it is out of scopeAlign the SIPOC's process boundaries with the charter's stated scope, starting the Process column at sewing input rather than fabric inspectionExpand the charter scope to match the SIPOC instead of adjusting the SIPOC
4. 4. In a Kano analysis, buyers say a hangtag being correctly attached is something they 'never mention because they simply expect it,' while a slightly earlier delivery date 'would be a pleasant surprise but isn't required.' How should these two be classified?

   Choose one answer.

   Correct hangtag attachment is a Must-be requirement; earlier delivery is an Attractive/Delighter requirementCorrect hangtag attachment is a Delighter; earlier delivery is a Must-be requirementBoth are One-dimensional requirements since both relate to buyer satisfactionBoth are Delighters, since both improve buyer satisfaction
5. 5. A charter lists this financial benefit: 'Reducing rejects will save the company money.' The sponsor asks for a more defensible version before approving the project. Which revision best satisfies Define-phase rigor?

   Choose one answer.

   'Rejects are bad and should be eliminated as soon as possible.''The team will work hard to reduce rejects using Six Sigma tools.''This project is important and management supports it fully.''Reducing the reject rate from 6% to 3% on this style is estimated to avoid approximately BDT 500,000 per month in rework and re-cutting cost, based on current volumes.'