Think of your last escalation. Did it contain a number, an impact, a request and a deadline — or only a problem?
How much of your critical shift information exists only in someone's memory today?
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Activity 7 of 11
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Think of your last escalation. Did it contain a number, an impact, a request and a deadline — or only a problem?
How much of your critical shift information exists only in someone's memory today?
Opening your learning…
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