Applied Assessment — Self Awareness Part 2

4 of 5 needed to pass

1. 1. A buyer calls about a 4% shade variation on 22,000 pcs and asks for full replacement within 10 days. You have not yet checked fabric availability or line capacity. What should you do on the call?

   Choose one answer.

   Commit to the 10-day replacement immediately to show decisiveness and protect the relationshipRestate the buyer's request, state that you will verify fabric and capacity, and promise a written answer within 24 hoursRefuse the request outright without discussion to protect current line schedulesSay nothing definite and let the buyer keep asking until you find something to promise
2. 2. You ask three colleagues for feedback on your blind spots, but all three only say positive things. What is the best next step?

   Choose one answer.

   Assume the question was unsafe, ask again privately, and accept the first uncomfortable answer without defending yourselfAsk a fourth person and hope for a different result without changing your approachGive up on the feedback exercise since people will never be honestConclude you have no meaningful blind spots and move on
3. 3. You are known for being detail-oriented, but your team says approvals from your desk are consistently the slowest in the factory. What is the most useful interpretation?

   Choose one answer.

   There is nothing to examine since detail orientation is always a pure strengthThe factory should lower its approval standards to match your paceYour team simply does not appreciate thoroughness and should be ignoredYour strength of attention to detail may be overused to the point of becoming a delay-causing defect, worth checking and adjusting
4. 4. You constantly clash with the quality department over rework decisions. Which action best follows the module's approach to rebuilding cross-department trust?

   Choose one answer.

   Insist quality simply follow your production timelines going forwardAvoid the quality head in meetings to reduce visible conflictEscalate every disagreement to senior management instead of addressing it directlyHold a focused 20-minute trust meeting, agree two specific behaviours each side will change, and review them in 30 days
5. 5. You measure your negotiation success mainly by how many commitments you make to buyers in each call. What does the module suggest you should measure instead?

   Choose one answer.

   The number of commitments kept, not the number of commitments madeHow quickly you can end each callHow impressed the buyer sounds during the call itselfThe total number of calls handled per week