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Sign in to follow the course Academy › Saying No Professionally › Applied assessment Applied assessment · Module 11
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Applied Assessment: Saying No Professionally Judge when and how to refuse unsafe requests while keeping the relationship and offering a real alternative.
5 situations, 75 per cent to pass, unlimited attempts, and your best score is kept on this device. Free, and a self-study assessment rather than an accredited examination.
4 of 5 needed to pass
1. A buyer insists you use an unapproved local fabric lot with no RSL test report to meet a tight date. What is the professional response? Choose one answer.
Use the fabric but ask the buyer to sign a private email taking responsibility Agree quietly and hope the shipment passes inspection Refuse, naming the compliance risk, and offer a split shipment or airfreight of the approved fabric Tell the buyer this is the merchandising manager's problem, not yours
2. Your general manager demands 10,000 pieces in five days when capacity planning shows only 6,500 is realistic. What should you say? Choose one answer.
Promise 10,000 pieces to avoid conflict and plan to explain the shortfall later Say nothing and let the line supervisors absorb the pressure State the capacity risk with evidence, and propose 6,500 on time plus 3,500 with overtime two days later Blame the fabric department for not delivering material sooner
3. A line chief wants to skip a mid-shift break to hit target, which would exceed legal working hours. What is the professional no? Choose one answer.
Refuse, cite the legal and welfare risk, and offer a re-sequenced line balance to recover output without the break cut Report the line chief to HR without discussing an alternative Let the operators decide for themselves Allow it quietly since it is only one day
4. A buyer's price target is below your actual cost of production. Which response follows the risk-reason-alternative framework? Choose one answer.
Explain that this price would mean a loss based on the cost sheet, and offer a slightly higher price or a modified spec that meets their budget Ignore the email and hope the buyer forgets the price point Accept the price and try to cut corners on trims to save cost Say the price is impossible and end the conversation there
5. After refusing a request, why is it important to document the refusal and the agreed fallback in writing? Choose one answer.
It is not necessary once a verbal agreement is reached It is only needed if the buyer asks for it It prevents future disputes and gives both sides a clear record of what was agreed It is mainly to protect the merchandiser's personal reputation
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