Applied Assessment — Garment Communication

4 of 5 needed to pass

1. 1. A final inspection on a 38,000 pcs jacket order fails at AQL 2.5 with 14 major defects traced to a trim lot change during a night shift that was never written down. What should you do first?

   Choose one answer.

   Ask the night in-charge to explain informally and keep it internal for nowShip the order and address any buyer questions only if they are raisedWait a few days to gather full facts before saying anything to the buyerNotify the buyer the same day with the fact, root cause and a dated corrective plan
2. 2. Which of these is a properly formatted internal escalation?

   Choose one answer.

   Someone changed the trim without telling anyone, this is unacceptableTrim lot 4B substituted without approval on Line 6 night shift; DHU has risen to 15, affecting 3,000 pcs; requesting quality hold and re-inspection decision by 10 am todayThere seems to be some kind of trim issue on Line 6, could someone look into itLine 6 has problems again, this keeps happening every month
3. 3. You are writing an email to the buyer about a shipment delay. Which structure follows the module's guidance for buyer communication?

   Choose one answer.

   Start with background context, then explain the causes in detail, then reveal the delay in the final paragraphState the delay and new date in the first sentence, then give the evidence, then the recovery planList every internal department involved before mentioning the delay itselfApologise repeatedly throughout without stating a specific new date
4. 4. You are designing a shift handover format for your lines. Which item is essential to include, based on the module's case?

   Choose one answer.

   Any trim or fabric substitution made during the shift, recorded in writingA summary of unrelated buyer emails received that dayThe cafeteria menu for the next shiftThe line chief's personal opinion of team morale
5. 5. A colleague sends an escalation stating only 'Line 3 is behind schedule, please advise.' What is missing that makes this ineffective?

   Choose one answer.

   It is missing the specific number, the impact and a deadline for reply, so it will only trigger a round of questions before anyone can actIt needs to be copied to the buyer directly to add urgencyNothing is missing; this is a complete and actionable escalationThe message needs to be longer with more emotional language