Applied Assessment: Critical Thinking and Root Cause

4 of 5 needed to pass

1. 1. Final inspection shows an 8% defect rate on trousers. The team blames operators and adds extra inline checks, but the defect rate returns to 7% within two days. What does this suggest?

   Choose one answer.

   Inline checks are useless and should be removed entirelyThe defect rate will naturally resolve itself over timeThe operators need one more round of disciplinary warningsThe team stopped at a convenient explanation instead of investigating the real cause with evidence
2. 2. Before asking 'why' about a DHU spike, what should a manager collect first?

   Choose one answer.

   A general apology letter drafted for the buyerOpinions from the most senior person on the floorEvidence such as stitch photos, machine settings, needle logs and operator rotation recordsA list of which operators to reassign immediately
3. 3. A buyer reports shade variation between left and right panels of a shirt. What is the correct order of action?

   Choose one answer.

   Correct the process first, then investigate whether the fix was neededContain the affected stock immediately for customer protection, then investigate with evidence and a 5 Why chain, then apply corrective actionBlame the fabric supplier publicly before checking any evidenceWait for the next shipment to see if the issue repeats before doing anything
4. 4. In a 5 Why investigation, when should the chain of questioning stop?

   Choose one answer.

   After exactly five questions regardless of what the evidence showsWhen the evidence points to a genuine process or system gap, not merely when the story feels completeWhen the operator involved agrees to accept the blameAs soon as any plausible-sounding answer is given
5. 5. Once the needle-heat root cause is confirmed, what should the corrective action address?

   Choose one answer.

   A one-time bonus for the operators to improve moraleA public notice blaming the previous shift for the defectOnly the specific pieces that failed the current inspectionThe needle-change standard and supervisor training so the same failure cannot repeat on future orders